Insurance is contracted by phone.

If you are interested or interested you can contact us, you can check price here.

Later we will contact you to inform you without obligation and if necessary proceed with the recruitment.

You can hire it when purchasing a new device with us or for a purchase you have already made.

1. Screen break with the Basic plan.
2. Screen breaking or robbery with the Superior plan.
3. Any accidental damage, liquid damage, theft and theft with the Top plan.

In the case of accidental damage, they take care of repairing it. In the case of robbery or theft, they give you a terminal the same or similar to the one you had.

- Device accessories.
- Scratches and normal wear and tear on the device.
- Electrical or mechanical damage.
- Expenses derived from the loss of data or files on the device.
- Damages, defects and vices already existing when contracting the insurance.
- Any loss due to war, terrorism, participation in armed conflicts or nuclear risks.
- Damages caused intentionally or by negligent conduct.
- If you consciously take risks with your device, your claim may be rejected.
Here are some examples of the cases in which they consider that you have been able to take risks with your device:
In a cafe, bar or pub, if you leave your device on the table when you go to the bathroom or the bar, instead of taking the device with you.
In a gym, if you leave your device on a bench in the locker room, instead of leaving it in your locker or taking the device with you.

Not.

Our insurance does not have any type of deficiency or period during which your terminal is not insured.

If the day after hiring your mobile falls and breaks, it would have full coverage and they would repair it.

Of course, as long as the good condition of your device has been verified through the APP after receiving the registration confirmation email.

Not.

In the event of a claim, you will not have to pay any amount as a franchise.

If you have chosen a monthly payment method, you will have to pay the rest of the annual premium pending payment.

Why do you have to pay the rest of the annual premium? Because imagine the picaresque, we assume, for example, a repair of 100 euros during the first month of the insurance, and then a client stops us paying the monthly bills ...

With card.

Have you chosen the annual or monthly payment method, we will request a debit or credit card to make the payment of your insurance bills.
At the time of hiring, you will be charged the first monthly receipt or the receipt for the first year.

If you choose the monthly payment method, the amount of the monthly bill will be charged every month on the same day that you contracted the insurance.
If you want to change the collection day within each month, you can request it with them without any problem.

The insurance lasts for 12 months.

Extending for periods of 12 months unless you inform them that you do not want to renew the insurance.

You can secure any mobile phone or tablet.

No age limit or purchase amount, as long as you have a purchase invoice in your name, a sales contract or any document that proves when you bought the phone, how much it cost you and that the phone is yours.

Just follow these simple steps:

Through the APP or by accessing the Client Area of the Web, using the username and password that you indicated in the welcome email, you must complete the form to declare the claim.

In any case, you must provide us with the purchase invoice for the terminal.

If your screen breaks, you can choose whether you want to repair your phone in the repair shops network, or you prefer to have your terminal picked up at your home or office so that it can be repaired at their authorized repair centers.

You must follow these steps:

1. You must file the report for theft or robbery at the nearest police station.
2. With this complaint, you must ask your telephone company to proceed to block the IMEI, so that no one can use your phone.
3. Through the APP or Web Client Area, you will have to complete the form to declare the claim, attaching a copy of the purchase invoice, a copy of the complaint and a copy of the IMEI blocking confirmation.

In a period not exceeding 7 days they will send you a terminal equal to the one you had insured, unless your model is discontinued, in which case they will send you a model with similar features and range.

In your Client Area on the Web or through the APP.

Using the username and password that they send you in the welcome email.

Once you log in, you will have to do the following:
1. Select the correct policy. If you have several insured devices, check which one is damaged and select the policy linked to that device.
2. Fill in a simple form.
3. Select the type of claim and provide documentation.
4. Necessarily authorize the payment of the rest of the annuity. If you have a monthly payment, once the documentation has been reviewed and validated, you will be charged the rest of the annuity; And if you had already paid the entire annuity, you don't have to worry about anything.

Once the claim has been declared, you can track it through the APP or your Client Area on the Web.

You will only have to provide us with your personal data (ID, Name and Surname) and phone data (brand, model, purchase date, purchase price and IMEI)

Regarding the purchase price, in case you have not had to pay anything for your phone, you must indicate the market price of the phone.

The IMEI number can be found on your mobile or smartphone: type * # 06 # and it will appear automatically.
If your device is in airplane mode, make sure to disable it or it may not show you the IMEI number.

Yes.

You must download the APP after contracting the insurance and following the expert's instructions that they indicate there.

Yes.

The invoice or document proving the owner of the insurance must be in the name of the same person who contracts the insurance.

If you do not have a purchase invoice, we can insure a terminal as long as you have a delivery note, a sales contract or in general any document that proves that you are the owner of the phone and the date on which you purchased the terminal, identifying yourself in said Document the brand, model and IMEI of the terminal.

Yes.

You can insure both free mobiles and subsidized mobiles including a terminal that your company has been able to give you as a gift, as long as you have the delivery note.

Yes.

You can assure it. You must have the delivery note that your phone company gave you, and we will insure your phone for the market value of the terminal.

The coverages will come into effect when they verify the proper condition of the insured equipment through the APP.
(You will not be able to claim damage to your device until it has been verified that your device works properly and shows no damage prior to contracting the insurance)

Theft and robbery coverages will require the client to have the APP installed on the insured computers, and with the geolocation function active, on said devices. In the event of a claim, it will be necessary for us to have geolocation coordinates sent from the insured device, through the APP, during the day of occurrence of the claim, and at least 5 days prior to the date of theft or theft.

Yes.

They insure you up to a maximum of two claims per year, one for damage (screen breakage, any material damage or water damage) and another for theft in the covered plans.

From the APP or access to the Client Area of the Web.

You will be able to carry out any management related to your insurance immediately and automatically using the username and password that are sent to you in the welcome email.