Payment Methods

At Movil Planet, we want you to shop conveniently and securely using the payment method that best suits your needs. We offer bank transfers, cards, Bizum, instalment finance and cash on delivery for eligible customers.

The methods available for each order and any additional charges will be displayed before you confirm your purchase.

1. BANK TRANSFER OR CASH DEPOSIT — No Movil Planet fee

You can pay by bank transfer or deposit into our Banco Santander or CaixaBank accounts, as specified in the payment instructions. Please include the following in the payment reference:

• Order number.
• Full name of the person placing the order.

Account details will be supplied in the confirmation email or official order instructions.

Orders awaiting payment do not guarantee that stock will be reserved. To help us process your order, you may email proof of payment to pedidos@movilplanet.eu. Receiving proof does not itself confirm that funds have cleared or reserve stock.

PAYMENT CONFIRMATION TIMES

Instant transfers, transfers within the same bank and cash deposits may be confirmed quickly, depending on the banks' systems and terms. Standard interbank transfers usually take approximately 24–48 business hours, although this may vary.

Once payment has been received and verified, we will process the order subject to product availability and the applicable delivery conditions.

COST: Movil Planet does not charge an additional fee for bank transfers or deposits. Your bank may charge its own fees.

Refunds will be made using the original payment method where possible and appropriate. If a bank transfer is necessary, we may request the details needed to process it securely.

2. BANK CARDS, APPLE PAY AND GOOGLE PAY — Free

We accept major credit and debit cards supported by our payment gateway, including:

• Visa.
• Mastercard.
• Maestro, where accepted by the issuer and gateway.

Apple Pay and Google Pay are also available where supported by your device, browser and bank.

Payments are processed securely through the Redsys virtual card terminal, using the applicable authentication and verification measures.

For security reasons and under the current service configuration, only cards issued in Spain or Portugal are accepted.

Movil Planet does not store complete card details or have access to your card security credentials.

Cost: no additional Movil Planet fee.

3. BIZUM — Free

You can pay quickly with Bizum if you have a compatible bank account and mobile number. The payment is processed through the secure Redsys gateway and authenticated according to your bank's instructions.

Movil Planet cannot access your Bizum password or private online banking credentials.

Cost: no additional Movil Planet fee.

4. INSTALMENT PAYMENTS with SeQura — From €3/month

With SeQura, you may spread payment over 3, 6, 12 or up to 18 months, subject to order value, current terms and approval by the finance provider.

You will normally need:

• A Spanish DNI or NIE identity document.
• A mobile phone number.
• A valid bank card.

FINANCIAL TERMS

According to the currently published commercial terms:

• Nominal interest rate (TIN): 0%.
• Service charge: fixed monthly fee from €3, depending on the purchase amount and selected term.
• Minimum order: €50 including VAT.
• 18-month financing: available on orders of at least €390 including VAT.

The total cost, each instalment, the applicable APR (TAE) and all finance terms must be shown before the agreement is concluded. A 0% nominal interest rate does not mean finance is free if fixed fees apply.

HOW DOES IT WORK?

SeQura checks the required information and assesses the application using its own criteria. If approved, the first payment will be taken under the accepted terms and subsequent instalments collected automatically on the agreed dates.

SeQura will inform customers about charges and payment issues. Customers may request full or partial early repayment under the applicable agreement; any fee savings or charges depend on the contract and the law.

Orders awaiting SeQura approval do not guarantee stock reservation.

Financing is provided and managed by SeQura. Movil Planet does not store full card details entered on SeQura's platform or decide whether an application is approved.

For more information, see the Instalment Payment FAQs or SeQura's terms shown during the application.

5. NACEX CASH ON DELIVERY — 3.75% service charge

This method lets eligible customers pay cash to the NACEX courier on delivery. For operational and security reasons, it is available only to existing customers previously approved by Movil Planet.

SERVICE TERMS

Cash on delivery is a special delivery option including a payment collection service at the destination, provided by NACEX. It involves an additional charge compared with standard delivery for the courier's collection service.

• Service charge: 3.75% of the order amount.
• Minimum charge: €3.75.
• Maximum order value: €1,000 including VAT and the service charge.
• Payment: cash in euros only.
• Eligibility: existing customers previously approved by Movil Planet only.
• Delivery: not available at NACEX.shop collection points.

The charge will be clearly itemised before checkout and must be expressly accepted when this option is selected.

DELIVERY RECOMMENDATIONS

Please have the exact amount in cash ready, as the courier may not have change. Payment by card or Bizum is not accepted on delivery. Payments in coins are subject to legal limits on coin acceptance and the applicable service conditions.

RETURNS, WITHDRAWAL AND FAILED DELIVERIES

NACEX charges Movil Planet a specific additional fee for the cash-on-delivery service which the courier does not refund once the service has been provided or the fee incurred.

Where the customer has expressly selected cash on delivery as a special delivery method, Movil Planet may exclude from the refund any legally non-refundable delivery surcharge over the least expensive standard delivery method offered, pursuant to Article 107(2) of Spanish Royal Legislative Decree 1/2007.

Any such deduction is limited to charges legally classifiable as additional delivery costs. It will not automatically apply to amounts legally constituting a payment-method surcharge or to any amounts that must be refunded by law.

If delivery cannot be completed for a reason objectively attributable to the customer, such as an unjustified refusal to accept the parcel, an incorrect delivery address or repeated failure to cooperate, Movil Planet may claim additional transport, return and collection-management expenses actually incurred, provided they are evidenced, proportionate and legally recoverable.

Valid exercise of statutory consumer rights is not a customer breach, and no charges arising from errors by Movil Planet or the carrier will be passed on. Mandatory consumer rights and refund obligations will be respected in all cases.

Where necessary, a refund may be made by bank transfer to an account whose holder has been verified.

6. PAYMENT SECURITY

Transaction security is a priority. We use specialist payment providers and gateways with their own protection, authentication and verification procedures.

Movil Planet will never ask by email, telephone or messaging for your online banking password, full card PIN or payment authorisation codes.

If you receive a suspicious message about an order, please contact us before taking action.

7. NEED HELP?

If you have questions about payment methods, transfer confirmation or financing, please contact us:

Email: contacto@movilplanet.eu.

Telephone: +34 951 59 26 99.

WhatsApp: +34 651 05 00 19.

We will be happy to help you choose the most suitable option.