Featured Questions

I have registered but cannot log into my account

In order to correctly identify yourself and place orders, you must first validate your email address from the email that the system sends you.

Click on the link you will find in it, if it does not work, copy and paste the full link in the web browser and open this address.

If you have not received any email, please check your SPAM folder and press update, it is very likely that it is there. Do not forget to add our address to trusted domains or secure mail to correctly receive our next messages.


I have tried to contact you by email, form or chat but I do not receive a response

All inquiries we receive are usually answered in less than 24 business hours.

If you have not received a reply, please check your SPAM folder and update the message download. It is very possible that we have already answered you and stay there.
Do not forget to add our address to trusted domains or secure mail to correctly receive all our messages.


Why are your prices so low?

We work with the best suppliers at national and European level with reduced margins.

We strive to offer our Clients the best possible price for each product.

The fact of not having a physical store, and sometimes acting as an importer and / or reseller also helps us save costs.


How can I contract the insurance?

Insurance is contracted by phone.

If you are interested or interested you can contact us, you can check price here.

Later we will contact you to inform you without obligation and if necessary proceed with the recruitment.

You can hire it when purchasing a new device with us or for a purchase you have already made.


I want to make a cash-on-delivery order but the option does not appear

We accept this form of payment for orders up to € 90 (VAT included)

Unfortunately we cannot assume the high cost of shipping with the risk that delivery will not be made for orders greater than this amount.

For more information, please see our Payment methods by clicking here


When will I receive the invoice for my order?

The invoice for your order is received via email within 48/72 working hours after delivery confirmation.

For security, we never attach the product invoice to our shipments.

In addition, sometimes we issue it with the date the product is delivered to you.


Are your phones refurbished?

Not.

We do not sell refurbished phones.


When will I recive my order?

It depends on the product.

For products with immediate delivery, the delivery time is 24/48 working hours after starting their preparation.

For products with 72h delivery, this period ranges from 2 to 5 working days maximum depending on the warehouse and the logistics process.

The estimated delivery date is indicated on the page of each product and when ordering (select carrier)

For more information, please consult our Shipping & Delivery conditions by clicking here


Are all your prices VAT included?

Yes.

All our prices include taxes.

For some products in which we operate under a special VAT regime (Marginal VAT) and depending on our supplier, this VAT may already be included in the price and not be deductible for the purchaser (Marginal VAT). If you are self-employed or a company, you must take into account that you can later count your invoice as an expense for the total, but not also deduct said tax.

To find out if the VAT of a certain product is deductible, you can add it to the Cart and you will see its deductible VAT quota.

If you need to make a purchase with deductible VAT, please contact us so we can confirm its price and availability.


Do you have a physical store?

Not.

This is one of the reasons that allow us to offer better prices to our Clients.

In any case you can pick up your order at our Malaga office by contacting us.


Is your store reliable?

Yes, of course.

Our store is 100% reliable, we have more than 1800 positive opinions among all our profiles as a seller, ratings from Customers who have already purchased.
With an average satisfaction of 99% on independent & well-known portals as Revi, Trustpilot, Facebook, GoogleWallapop or eBay.

In addition, your purchase with us is 100% safe, as shown by our very high scores on external anti-fraud websites such as Scamdoc (99%) & Scamadviser (100%)


Are the phones you sell free SIM?

Yes.

All of our phones are unlocked from factory and can be used with any carrier.


How can I finance an order with SeQura?

Selecting Fractional Pay when placing your order.

Next, a window will open where you will only have to choose the number of installments, enter your personal data and pay the first installment.

No paperwork! You only need your DNI / NIE and mobile. The rest of the payments will be made each month automatically on your card.

Every month SeQura will send you a receipt of the payment by email or they will inform you if for any reason it has not been possible to charge so that you can solve it.


Why was my request for finance denied?

SeQura's computer analysis system carries out an individual study of each request, analyzing multiple variables of both the customers and the products they want to buy.

Acceptance by the computer system is necessary to be able to use our services.

If you have received the message that your order has not been accepted, this time you must choose another form of payment to be able to make that purchase.

* Remember that from Movil Planet in addition to not controlling or managing these types of payments, we do not intercede for their approval.


Can I finance a part of my order? How can I do?

Yes.

To finance part of the amount of your order, please contact us indicating:

- Email registered in your user account.
- Exact product that you want to finance a part detailing brand/model, capacity, color...
- Amount you want to finance.

We will then reply to you with instructions for financing.


Faq Sections

Order
I have registered but cannot log into my account

In order to correctly identify yourself and place orders, you must first validate your email address from the email that the system sends you.

Click on the link you will find in it, if it does not work, copy and paste the full link in the web browser and open this address.

If you have not received any email, please check your SPAM folder and press update, it is very likely that it is there. Do not forget to add our address to trusted domains or secure mail to correctly receive our next messages.


I want to make a cash-on-delivery order but the option does not appear

We accept this form of payment for orders up to € 90 (VAT included)

Unfortunately we cannot assume the high cost of shipping with the risk that delivery will not be made for orders greater than this amount.

For more information, please see our Payment methods by clicking here


When will I receive the invoice for my order?

The invoice for your order is received via email within 48/72 working hours after delivery confirmation.

For security, we never attach the product invoice to our shipments.

In addition, sometimes we issue it with the date the product is delivered to you.


Show More >>
Product
Why are your prices so low?

We work with the best suppliers at national and European level with reduced margins.

We strive to offer our Clients the best possible price for each product.

The fact of not having a physical store, and sometimes acting as an importer and / or reseller also helps us save costs.


Are Xiaomi products Global version?

Yes.

All Xiaomi devices are Global version, therefore they have 3-year Official Warranty from the manufacturer in Spain and throughout Europe.

Updatable via OTA and multilanguage including Spanish and English.


Are the phones you sell original?

Yes.

All of our phones are original and we do not sell illegal copies.


Show More >>
Insurance
How can I contract the insurance?

Insurance is contracted by phone.

If you are interested or interested you can contact us, you can check price here.

Later we will contact you to inform you without obligation and if necessary proceed with the recruitment.

You can hire it when purchasing a new device with us or for a purchase you have already made.


What does the insurance cover?

1. Screen break with the Basic plan.
2. Screen breaking or robbery with the Superior plan.
3. Any accidental damage, liquid damage, theft and theft with the Top plan.

In the case of accidental damage, they take care of repairing it. In the case of robbery or theft, they give you a terminal the same or similar to the one you had.


What is not covered by insurance?

- Device accessories.
- Scratches and normal wear and tear on the device.
- Electrical or mechanical damage.
- Expenses derived from the loss of data or files on the device.
- Damages, defects and vices already existing when contracting the insurance.
- Any loss due to war, terrorism, participation in armed conflicts or nuclear risks.
- Damages caused intentionally or by negligent conduct.
- If you consciously take risks with your device, your claim may be rejected.
Here are some examples of the cases in which they consider that you have been able to take risks with your device:
In a cafe, bar or pub, if you leave your device on the table when you go to the bathroom or the bar, instead of taking the device with you.
In a gym, if you leave your device on a bench in the locker room, instead of leaving it in your locker or taking the device with you.


Show More >>
Financing
How can I finance an order with SeQura?

Selecting Fractional Pay when placing your order.

Next, a window will open where you will only have to choose the number of installments, enter your personal data and pay the first installment.

No paperwork! You only need your DNI / NIE and mobile. The rest of the payments will be made each month automatically on your card.

Every month SeQura will send you a receipt of the payment by email or they will inform you if for any reason it has not been possible to charge so that you can solve it.


How much does it cost to finance an order with SeQura? Are there interests?

There is only one fixed cost per fee based on the amount of the order.

For example, if you choose to pay for a € 200 order in 3 months, you would pay € 69.60 per month (only € 3 per month per installment).

There are no interests. The TIN is 0%.


When do I have to pay each installment?

Every month, the same day you made the purchase, an automatic charge will be made to the card you used to pay the first installment.

And as always, you will receive an email with the confirmation of this operation. You don't have to worry about anything.


Show More >>
Warranty
Do your products have a Warranty?

Yes.

From January 1, 2022 all our products have a 3-year Official Manufacturer's Warranty in Spain according to Law, in Europe too, in accordance with the terms and conditions of each manufacturer.

Products purchased before this date, the Warranty is 2 years.


How does the Guarantee work?

In most cases, you can manage the Warranty directly with the manufacturer.

Instead for example, during the 2nd & 3rd year for Apple products in Spain, we must send it to the manufacturer. Also for certain Xiaomi or Amazfit products depending on the provider, we may have to manage it ourselves.

If you need us to process a warranty repair for you, please contact us.


How can I contact the manufacturer?

Here are the contact routes for each manufacturer:

Amazfit
Apple
Dynabook
HONOR
Huawei
LG
Nintendo
OnePlus
OPPO
Realme
Samsung
Xiaomi
ZTE


Contact
I have tried to contact you by email, form or chat but I do not receive a response

All inquiries we receive are usually answered in less than 24 business hours.

If you have not received a reply, please check your SPAM folder and update the message download. It is very possible that we have already answered you and stay there.
Do not forget to add our address to trusted domains or secure mail to correctly receive all our messages.


Do you have a contact telephone number?

Yes.

Our Customer Service and WhatsApp phone number is +34 651050019.
Our normal telephone service hours are from Monday to Thursday from 10 am to 2 pm & from 5 pm to 8 pm, and on Friday from 10 am to 3 pm.
Weekends and holidays we do not answer calls.

From July 1st to September 18th 2022 our summer hours will be from Monday to Friday from 10 am to 3 pm.


I have tried to call you on the phone but no one answers

If you have called us during our business hours, we may be busy serving to another Customer.

Please try again later or, if you prefer, you can write to us on WhatsApp where we will reply as soon as possible.


Show More >>