Terms of sale

These General Terms and Conditions of Sale govern purchases made through www.movilplanet.eu, operated by Movil Planet Trading, S.L. (“Movil Planet”).

Please read these terms carefully before ordering. Accepting them during checkout signifies acknowledgement and acceptance, without prejudice to statutory rights.

1. ORDERS AND PRICES

1. Orders may be placed through www.movilplanet.eu. Customers must be at least 18 or otherwise have the legal capacity to contract.
   
2. Customers must provide true, complete and current information and confirm they are authorised to use any card or payment method provided.
3. Acceptance of these Terms of Sale takes place during checkout. Creating an account does not, by itself, constitute acceptance of future contractual amendments.
4. Movil Planet's electronic records may be used as evidence of transactions, without prejudice to other legally admissible evidence or consumer rights.
5. We will send an email acknowledgement after receiving an order. Automatic receipt does not necessarily mean final acceptance. Contract confirmation will be provided on a durable medium as required by law.
6. Contractual information is available in Spanish. Where translations are provided, the Spanish version serves as an interpretative reference, without prejudice to applicable consumer rights.
7. Published prices include applicable taxes, unless otherwise expressly stated for business transactions where lawful. Shipping charges will be clearly shown before checkout.
8. Certain products may be marketed under a special VAT scheme, including, where applicable, the special scheme for second-hand goods. In these cases, VAT may not be itemized on the invoice and may not be deductible as input VAT by the buyer; nevertheless, the buyer (provided they are acting as a business or professional) may deduct the total amount of the invoice as a full business expense in their accounting and direct taxes. If you are a business owner or professional and need to make a purchase with deductible VAT, please contact us to confirm pricing and availability. Applicable tax treatment is shown at checkout and on the invoice.
9. There is no minimum order value unless a specific condition is clearly disclosed before purchase.
10. Movil Planet may change published prices. Accepted orders are charged at the price confirmed during checkout. If there is an obvious pricing error, customers will be informed before changes or cancellation, with their legal rights respected.
11. Ownership passes in accordance with applicable law, although delivery may be conditional on receipt of payment where permitted.
12. Movil Planet may reject orders where there are objective and reasonable indications of fraud, payment misuse or significant contractual breaches, within legal limits.

2. PRODUCT AVAILABILITY

We endeavour to keep stock information current for our own warehouses and those of suppliers.

Availability displayed online may change while an order is being processed. If a product is unavailable or a delivery issue arises, we will inform the customer as soon as possible.

Where possible, customer service will contact the buyer within an indicative one to three working days with updated delivery information.

Where applicable, customers may choose from lawful options, including waiting for a new delivery date, agreeing to a replacement or cancelling with the appropriate refund.

If the contract cannot be performed due to unavailability, Movil Planet will inform the customer and refund sums paid without undue delay within statutory time limits.

Orders awaiting payment or finance approval do not necessarily reserve stock.

Movil Planet cannot exclude its statutory responsibility to consumers for problems caused by suppliers or other parties involved in contract performance.

3. PAYMENT SECURITY

Movil Planet uses payment platforms with measures to protect electronic transactions. Payment data is transmitted through encrypted connections and current security protocols, according to each payment provider.

Sensitive financial information is processed through the relevant payment platforms. Movil Planet does not store full card details where the platforms process them directly.

These measures reduce unauthorised access and fraud risks, although no computer system can guarantee absolute security.

4. RIGHT OF WITHDRAWAL

4.1. PERIOD AND EXERCISE OF THE RIGHT

Consumers buying at a distance generally have 14 calendar days to withdraw without giving a reason, subject to statutory exceptions.

The period starts when the consumer, or a person designated by them other than the carrier, receives the goods. For an order delivered in separate parts, it starts when the last item is received.

To withdraw, the consumer must send an unequivocal statement to:

Movil Planet Trading, S.L.

Calle Reserva, 46, Oficina 15, Polígono Industrial Lauro Torre, 29130 Alhaurín de la Torre, Málaga, Spain.

Email: contacto@movilplanet.eu.

Telephone: +34 951 59 26 99.

The consumer may use Movil Planet's withdrawal form but is not required to do so. Sending notice before the deadline is sufficient.

4.2. REFUNDS

After valid withdrawal, Movil Planet will refund payments received, including ordinary delivery charges, but not additional costs arising from choosing a more expensive delivery method than the least expensive standard option offered.

Refunds will be made without undue delay and within 14 calendar days after notice of withdrawal.

We may withhold the refund until the goods are received back or the consumer provides evidence of returning them, whichever occurs first.

Refunds will use the original payment method unless otherwise expressly agreed, at no additional cost to the consumer.

4.3. RETURNING GOODS

Consumers must return goods without undue delay and within 14 calendar days after communicating withdrawal.

Direct return costs are borne by the consumer where they were informed of this beforehand, unless Movil Planet has agreed to cover them.

Customers may arrange their own return or request our collection service where available.

As an indication, optional insured collection of a mobile phone costs €19.90 plus VAT, subject to the terms and prices disclosed before ordering that service.

Please protect items appropriately in transit and, where possible, include original packaging, accessories and documents. Missing original packaging does not, by itself, remove the right of withdrawal.

For electronic devices, we recommend backing up and removing personal data, linked accounts, activation locks and location functions before returning them.

If a device cannot be accessed or reset for reasons attributable to the consumer, this may be taken into account where it causes demonstrable loss of value, without automatically removing withdrawal rights.

4.4. PRODUCT CONDITION AND REDUCTION IN VALUE

Under Article 108 of Spanish Royal Legislative Decree 1/2007, consumers are responsible for reduced value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

Movil Planet may apply a reduction in value where returned goods show excessive use, damage, alteration or other circumstances objectively reducing their commercial value and attributable to handling beyond that needed to test their operation.

The following indicative depreciation percentages are provided for information:

• 15%–25% of the product price: where use exceeds what is necessary for examination, with noticeable wear, surface marks or other circumstances reducing resale value.
• 30%–50% of the product price: where there has been intensive use, significant cosmetic damage, serious deterioration or alterations substantially affecting commercial value, provided these are not covered by statutory consumer rights.

These percentages are guidance only and are not automatic penalties. Any reduction will be assessed individually according to the actual condition, nature of the handling and objectively demonstrable loss of value.

Movil Planet may document the condition through photographs, technical checks or other evidence supporting the assessment.

Opening the packaging, switching on the device or carrying out checks necessary to verify its characteristics and operation do not, in themselves, justify depreciation.

The consumer retains the statutory right of withdrawal, without prejudice to any liability for diminished value under applicable law.

4.5. EXCEPTIONS TO WITHDRAWAL

Under Article 103 of Spanish Royal Legislative Decree 1/2007, the right of withdrawal does not apply, among other statutory exceptions, to:

• Goods made to the consumer's specifications or clearly personalised.
• Goods liable to deteriorate or expire rapidly.
• Sealed goods unsuitable for return for health protection or hygiene reasons once unsealed after delivery.
• Goods inseparably mixed with other items after delivery by their nature.
• Sealed audio or video recordings and computer software unsealed after delivery.
• Other cases expressly specified by applicable law.

Merely opening the packaging of a mobile phone, tablet, computer or console is not, by itself, a statutory exception to withdrawal.

4.6. UNCOLLECTED GOODS

Where a returned item must be made available to the customer, Movil Planet will explain the circumstances and options for collection or shipping.

Storage and handling of uncollected goods are governed by applicable law. Failure to collect does not automatically transfer ownership to Movil Planet.

5. STATUTORY WARRANTY AND AFTER-SALES SERVICE

Products sold by Movil Planet are subject to the warranty regime under Spanish Royal Legislative Decree 1/2007 and other applicable law.

For consumer sales, new goods generally have a three-year statutory conformity guarantee from delivery. For second-hand goods, a shorter period may be agreed where legally permitted, but never below the statutory minimum.

As seller, Movil Planet is responsible to consumers for lack of conformity covered by the statutory guarantee, regardless of any additional commercial manufacturer warranty.

For a covered lack of conformity, consumers may request repair or replacement under the law and, where appropriate, a price reduction or termination of the contract.

All measures necessary to remedy a lack of conformity covered by the statutory guarantee are free to consumers, including transport, labour and materials.

5.1. INVESTIGATION OF INCIDENTS AND WARRANTY EXCLUSIONS

When a customer reports an issue, Movil Planet may arrange the technical checks needed to establish its cause and determine whether it is covered by the statutory guarantee or, where applicable, the manufacturer's commercial warranty.

The guarantee does not cover damage or failures demonstrated to result from causes other than a lack of product conformity, such as impacts, drops, liquid damage, improper handling, unauthorised repairs or use contrary to manufacturer instructions, provided those circumstances actually caused the issue and no statutory cover applies.

Rejection of a claim by a manufacturer or repair centre does not, in itself, remove the consumer's statutory guarantee rights against Movil Planet.

5.2. MANAGEMENT CHARGES FOR INCIDENTS NOT COVERED BY WARRANTY

Where appropriate checks reasonably establish that an issue is not covered by the statutory guarantee or another applicable warranty, Movil Planet may offer an optional management service for the uncovered issue at €35 plus VAT (€42.35 at the general 21% VAT rate).

This charge covers management and logistics associated with the issue and, depending on the services actually performed, may include:

• Arranging collection and transport of the product.
• Receiving, recording and administratively processing the case.
• Sending the device to the relevant supplier, manufacturer or repair centre.
• Communications and case follow-up.
• Processing a repair quotation and any subsequent rejection by the customer.
• Arranging return of the unrepaired product where appropriate.

The €35 plus VAT charge is not a fine or penalty for seeking technical assistance. It is the price of a management and logistics service outside the free remedies required by the statutory guarantee.

The customer will be informed of the possible charge before contracting the uncovered-issue management service. Charging it requires acceptance and actual provision of the service, subject to applicable law.

Any repair quotation will be provided for acceptance or rejection. Charges for preparing or declining technical quotations will comply with applicable legal limits and will not be duplicated under different descriptions.

This fee will never apply to an issue covered by the statutory guarantee, nor will exercising statutory consumer rights be conditional on paying management fees.

5.3. PREPARING DEVICES FOR INSPECTION

Before sending a device for inspection, customers are advised to back up personal data and, where possible, disable accounts and security locks that prevent technical checks. These recommendations do not restrict statutory consumer rights.

5.4. WARRANTY FOR BUSINESS AND PROFESSIONAL CUSTOMERS

Where the purchaser acts in the course of their business, trade or professional activity, and the purchase of the product is connected with that activity, the transaction shall be regarded as a business or professional purchase and shall not be subject to the statutory conformity guarantee regime specifically applicable to consumers and users under Spanish Royal Legislative Decree 1/2007.

For such transactions, Movil Planet provides a contractual warranty of one year (12 months) from the date of delivery of the product, covering manufacturing or operational defects attributable to the product itself and falling within the terms of that warranty.

Coverage shall be subject to the applicable contractual terms, the nature of the product and technical assessment of the reported issue. It shall not cover damage caused by impacts, falls, liquids, misuse, improper handling, ordinary wear and tear or other causes external to the product, provided that the causal connection between those circumstances and the reported fault has been established.

This one-year contractual warranty does not exclude or limit any liability imposed on the seller by applicable law, including liability for latent defects, breach of contract or any other applicable statutory provisions.

Any additional commercial warranties offered by the manufacturer, where available, shall be governed by their own terms and may provide more extensive coverage.

The purchaser's status as a company, professional or self-employed person shall not, in itself, determine whether consumer protection legislation applies. The applicable legal regime shall be determined by the actual purpose of the purchase and the circumstances of the transaction, in accordance with applicable law.

Under no circumstances shall this contractual one-year limitation apply to purchases made by persons who legally qualify as consumers or users.

6. LIABILITY, COMPLAINTS AND APPLICABLE LAW

Movil Planet undertakes to fulfil its contractual obligations under applicable law.

Force majeure circumstances will be assessed under applicable law without excluding consumer rights in cases of non-performance, delay or inability to deliver.

For questions, problems or complaints, customers may contact customer service using the details in these terms. Movil Planet will endeavour to resolve complaints amicably within statutory time limits.

GOVERNING LAW AND JURISDICTION

These General Terms and Conditions of Sale are governed by Spanish law, without prejudice to mandatory consumer protection provisions.

Disputes arising from the interpretation, application or performance of these terms will be heard by the courts having jurisdiction under applicable law.

Where procedural law assigns territorial jurisdiction to the courts of the registered office of Movil Planet Trading, S.L., the legally competent courts of Málaga shall have jurisdiction.

In contracts between businesses or professionals, the parties may expressly agree to submit to the courts of Málaga by an individually valid agreement, where procedural law permits such submission.

Where the buyer is a consumer, mandatory jurisdiction rules and all statutory rights will be respected.

7. CHANGES TO THESE TERMS OF SALE

Movil Planet may update these terms to reflect regulatory, commercial, technical or organisational changes.

Changes are not retrospective and do not alter existing contracts unless the parties validly agree otherwise or applicable law provides for it. The terms applicable to each order are those in force when it was contracted.

Where necessary, we will notify changes through appropriate channels. If a provision is found void or unenforceable, the remaining provisions continue to apply where legally possible.

Last updated: October 26, 2026.