1. All our products are in stock and shipped from Spain.

  2. We ship to Peninsula and Balearic Islands. Unfortunately we do not ship to the Canary Islands, Ceuta or Melilla.

  3. The order corresponding to the purchase will be available in Movil Planet after confirmation by email, in the 'My Orders' section by accessing the customer account. This will include the corresponding shipping costs and taxes.

  4. Movil Planet will ask its Customers to choose the place of delivery, specifying the address or place of work where they want the order delivered. No deliveries will be made to PO boxes, mailboxes or smart lockers.

  5. We work with different delivery times depending on the product and the moment, so they can be 24-48 hours (next business day); or with delivery of 2 and up to 5 business days maximum depending on the warehouse and the logistics process. Said period will be indicated on the page of each product and when selecting the carrier during the order. These terms begin once the payment is confirmed and the preparation of the order is notified by email to the Customer (status: 'In preparation'). Once the shipping and tracking confirmation has been notified (status: 'Shipped'), the estimated delivery date will always be the next business day.

    Orders with 24-48 business hours delivery whose "In preparation" status occurs before 1:00 p.m. will be sent on the same day (if it is a business day), after this time they may be sent to next business day.

    Any possible logistical delay during the preparation and/or delivery by the transport company will always be due to causes beyond Movil Planet, especially in times of high influx of parcels such as Black Friday or Christmas, as well as summer periods, for example during the months of July and August, in which specific delays in shipments could occur.

  6. All our shipments are insured for the value of the content up to €3,000 in case of breakage or loss.

  7. Shipping costs, if any, will be paid by the buyer.

  8. Each delivery is considered made after the product is made available to the Customer by the carrier, confirmed by the control system used by the carrier.

  9. It is up to the recipient to check the order at the time of delivery and then make all the claims related to the shipment that were justified within 24 hours, it even has the possibility of rejecting the package if it had been opened or if it has manifest signs of deterioration. Complaints after said period about incidents related to the shipment will not be accepted.

  10. Claims should be directed to Movil Planet via email to pedidos@movilplanet.eu