You must follow these steps:

1. You must file the report for theft or robbery at the nearest police station.
2. With this complaint, you must ask your telephone company to proceed to block the IMEI, so that no one can use your phone.
3. Through the APP or Web Client Area, you will have to complete the form to declare the claim, attaching a copy of the purchase invoice, a copy of the complaint and a copy of the IMEI blocking confirmation.

In a period not exceeding 7 days they will send you a terminal equal to the one you had insured, unless your model is discontinued, in which case they will send you a model with similar features and range.