In order to correctly identify yourself and place orders, you must first validate your email address from the email that the system sends you.

Click on the link you will find in it, if it does not work, copy and paste the full link in the web browser and open this address.

If you have not received any email, please check your SPAM folder and press update, it is very likely that it is there. Do not forget to add our address to trusted domains or secure mail to correctly receive our next messages.

We accept this form of payment for orders up to € 90 (VAT included)

Unfortunately we cannot assume the high cost of shipping with the risk that delivery will not be made for orders greater than this amount.

For more information, please see our Payment methods by clicking here

For orders shipped after January 1, 2024; you will be able to download the invoice after confirmation of delivery.

When the status of your order is updated to "Delivered", your invoice will be available from your Order History on our website.
This usually occurs on the same day you receive your order or the next business day.
All invoices are issued on the date you receive the product.

If your order status is "Completed", we will send your invoice by email.

For orders shipped before this date, please contact us if you need an invoice resended.

Within 2-5 business days.

This is our normal delivery date depending on the warehouse and the logistics process.

For selected products marked with 24/48 business hours delivery, this would be the timeframe.

The estimated delivery date is indicated on the page of each product and when ordering (at carrier selection)

For more information, please consult our Shipping & Delivery (point 5 & Order Status) conditions by clicking here

The confirmation period depends on the payment method used.

- It can be immediate if it is done by card, PayPal, income or transfers from the same bank (Banco Santander), Bizum ...
- From 24/48 working hours for transfers from different entities.

For more information, please see our Payment Methods by clicking here

No, unfortunately it is not possible to pick up your order at our office or warehouse free of charge.

However, for orders sent with NACEX you can pick up your order at any NACEX.shop establishment.

No.

Unfortunately we do not provide this service.

Additionally, we do not sell or ship to countries other than Spain (Peninsula and Balearic Islands).

Yes, except for installment payments with seQura.

For this, please contact us.